Service

We believe in our products and their reliability because our focus lies on quality and innovation. We hold service in high regard to ensure that our customers are always satisfied. Read our tips surrounding the topics of “suitcases and travelling” here and learn more about our premium service offers.

In order for you to enjoy our products at any time, we offer a personalized service to assist you in any question you have. We invite you to contact us directly at repairservice@eminent.com

Luggage allowance

Do I have to pay for additional luggage?

Avoid unnecessary travel expenses and learn more about luggage allowance regulations here.

What items cannot be taken on board?

Safety is our top priority, especially on a plane. Read what you are not allowed to bring on board with you here.

What should I pay attention to with regard to size and weight restrictions for hand luggage?

If you are travelling with hand luggage, restrictions may vary by airline. There are however general standards that all of our cabin suitcases meet. Learn more here.

Tips for your suitcase

How do I take care of my suitcase?

Suitcases should be cleaned regularly, not only for hygienic reasons. Read this short manual to learn more about what to look out for when cleaning a suitcase.

Hard or soft luggage – which type of suitcase is a better fit?

The eternal suitcase debate! You will find all you need to know about the two types of suitcases here.

What should I pay attention to when using a suitcase?

Proper handling of your suitcase is important so that it can accompany you for many years to come. We will gladly explain what you should look out for.

Locks and security

How to set my combination lock?

Please click here for a complete guide to all eminent locks.

What is a TSA lock?

The protection of your luggage is of utmost importance to us. For that reason, our suitcases are equipped with so-called TSA locks. Learn more about this special security lock here.

How can I open my trolley if I lost the Numbers from the combination lock?

If you cannot remember your code, we are happy to help you at any time.

Returns, repairs, warranty

Warranty

You will receive all Eminent products with a warranty of several years on material and manufacturing errors. You will find details about warranty periods and conditions here.

Repair and replacement service

Is your suitcase broken and needs repairing? Do you need replacements? We are happy to help.

Returns

Learn how to return your Eminent product in our step-by-step guide here.

About Eminent

Sales Network

Eminent is a global company. Learn more about our worldwide channels of distribution here.

History

Are you interested in our company? Read our fascinating company history here.

Contact

For all questions concerning repairs, spare-parts or claim-processing please contact us via repairservice@eminent.com

For all other questions, suggestions etc. regarding the brand EMINENT and the products please contact us through our contact form below.